UPS Store Arlington TX Reviews: Read What Customers Are Saying

5 Comments

1. 

   Harrison Le Post Author 1 year ago Reply

   I do not know what they are paying Kelly at the front desk but it is not enough, his friendly attitude and smile is contagious and it is a feeling shared by everyone that walked in while I was there. He went above and beyond what I expected and is an amazing employee who supplied an outstanding customer experience. I wish I could give more stars he was outstanding and so was everyone else on staff.

2. 

   J'ai Holliday Post Author 12 months ago Reply

   After my address was listed incorrectly for my package, I went to this location to change it. I was given the 1-800 number (which didn’t work) & numbers to other dispatch centers; these centers then directed me back to this Arlington location for a “supervisor” to tell me they can’t change the address.

   Whether it’s training, communication between locations, more informed leadership, or all three, improvement is drastically needed.

3. 

   Jordan G Post Author 9 months ago Reply

   Seriously upsetting that there isn’t even a phone number listed for this warehouse/hold center. My package was marked Out for Delivery last Saturday, I even followed the truck on the app in the afternoon until it went back to this warehouse at 730pm and then later the status changed back to On the Way will update delivery date as soon as possible. It hasn’t updated since Saturday and I even paid for a Lyft on Monday to drive to the center to check if I could pickup the package, but the desk agent (who was very nice) told me that she just sees the last status on Saturday and said that it most likely was incorrectly scanned and is probably somewhere in the warehouse, which isn’t connected to the center so there’s no way for her to go check for it. Tried calling the 800 number but it’s useless and said to call the last place it was located… which is this center that has no way to contact them. So basically I’m out of luck until the package is eventually found, or it’s just lost forever. I just need a direct way to contact them to locate the envelope, which the shipper told me has a bright flower design so it’s easy to find, so that they can put it on a truck to actually deliver it ASAP… I hope someone from UPS sees this and is able to help me get this resolved now. I would even update my review if it gets rectified immediately but seems unlikely.

4. 

   Candice Elliott Post Author 9 months ago Reply

   Currently have a package completely lost . I had the recipient who was following and doing as told by app tracking and it says it arrived in Arlington . It was getting late so he got ride to warehouse thinking maybe driver couldn’t find his apartment or time crunch .. and they had NO answer at that warehouse..and couldn’t pick the package up! there is no direct phone number listed to maybe talk to anyone to help.. I k ow with usps and fed ex I can talk to the warehouse and it does happen..packages get misplaced but can usually get it fixed rather efficiently when I’m able to TALK to a person rather than a virtual assistance that doesn’t know it’s d@& from its virtual a$$hole (if we can fix my package issue and actually find it ..it’s been lost since Saturday ..I promise to update review to reflect )

5. 

   C H Post Author 9 months ago Reply

   We attempted to return an item from Amazon three separate times. Each time we were given another reason why ups could not accept the item.furious! While I was there I overheard another cashier speaking rudely to another customer who received an email that their item was ready for pick up. That cashier told the customer that she was not going to go to the truck to see if his package arrived. Terrible experience.