UPS Store

UPS Store Houston TX Customer Reviews: Honest Feedback

Discover the top-rated UPS Store in Houston TX, USA, recognized and reviewed by online customers.

The UPS Store

  • Address: 5535 Memorial Dr Unit F, Houston, TX 77007, United States
  • Map: Click here
  • Rating: 4.5 (338)
  • Phone: +1 713-868-1003
  • Website: Link
  • Opening hours:
    Monday: 8:00 AM – 6:30 PM
    Tuesday: 8:00 AM – 6:30 PM
    Wednesday: 8:00 AM – 6:30 PM
    Thursday: 8:00 AM – 6:30 PM
    Friday: 8:00 AM – 6:30 PM
    Saturday: 9:00 AM – 4:00 PM
    Sunday: Closed
The UPS Store in Houston TX
The UPS Store in Houston TX


The UPS Store

  • Address: 1717 W 34th St Ste 600, Houston, TX 77018, United States
  • Map: Click here
  • Rating: 4.5 (218)
  • Phone: +1 346-701-7195
  • Website: Link
  • Opening hours:
    Monday: 8:30 AM – 7:00 PM
    Tuesday: 8:30 AM – 7:00 PM
    Wednesday: 8:30 AM – 7:00 PM
    Thursday: 8:30 AM – 7:00 PM
    Friday: 8:30 AM – 7:00 PM
    Saturday: 10:00 AM – 4:00 PM
    Sunday: Closed
  • Reviews:
    Liz Figueroa✭✭✭✭✭
    a month ago
    Unlike other UPS locations I have been to, this location runs very smoothly now matter how busy they are and get. Never a long wait even when there is a long line. And the manager (can’t recall her name) is always so pleasant and courteous. I believe she sets a high example for her team and is why they operate the way they do.
    Larry D.✭✭✭✭✭
    a month ago
    Great for doing Amazon returns or for shipping via UPS world-wide. I brought in an Amazon return, they scanned my code, gave me my receipt and I was gone.

    They were a little busy today so it took about 10 minutes for me to get to the counter, but at least the AC was working.

    You can also bring in unpackaged items and they will pack it and ship it for you. In addition they have mailboxes for rent for business purposes AND they can do custom printing for you as well.

    Jennifer Huggins✭✭✭✭✭
    2 months ago
    I can’t say enough good things about this UPS location. The customer service, friendliness, and solution-oriented staff deserve more than 5 stars! I had a very large, expensive, fragile piece of artwork to ship. They packaged it with such attention to detail and walked me through the various shipping options. It arrived in one piece and on time! What I thought would be a difficult shipping situation turned out to be very easy. I will be back again and again!
    Brett Forrester✭✭✭✭✭
    3 weeks ago
    Honestly the best experience I have had at any similar store. They were incredibly kind and went out of their way to make sure my package got shipped even though it was technically too big.

    I would drive out of the way to come here rather than other UPS stores.

    Jacquelynn Hartsoe✭✭✭✭✭
    5 months ago
    This place is so nice & so efficient I’m never going to another!! I had a ton of returns for a party that didn’t end up happening and the line was pretty long I thought we were going to be there forever. The people who work here are super efficient and good multitaskers, they got that line down to nothing in minutes. When we started holding up the line because we didn’t know how to find our Amazon QR codes, they started taking people on another register to keep things rocking and rolling. We also did not tape up our packages which was dumb on our part but they were so nice about it I had to write a review!! LOVE this store I can’t believe how fast and how easy this was (despite me being my own worst enemy)

The UPS Store

  • Address: 2368A Rice Boulevard, Houston, TX 77005, United States
  • Map: Click here
  • Rating: 4.5 (185)

The UPS Store

  • Address: 2450 Louisiana St #400, Houston, TX 77006, United States
  • Map: Click here
  • Rating: 3.8 (180)

UPS Store Houston TX: Rules, Do’s and Don’ts You Need to Know

When shipping a package using UPS Store, there are certain rules and regulations that need to be followed to ensure a smooth and hassle-free process. Here are some important rules to keep in mind:

  • Proper Packaging: Make sure you use sturdy packaging materials that can withstand the shipping process. Fragile items should be packed with extra care and appropriate padding materials.
  • Prohibited Items: UPS has a list of items that are prohibited for shipping. This includes hazardous materials, firearms, explosives, perishable items, and illegal substances. Make sure you adhere to these restrictions to avoid any legal issues.
  • Providing Accurate Information: It is crucial to provide accurate and complete information, including the recipient’s address, contact details, and any special instructions. Any errors or missing details can lead to delays or misdelivery.
  • Insurance and Declared Value: Consider insuring valuable items to protect against loss or damage during transit. UPS provides options for declared value coverage, which allows you to indicate the worth of your package.
  • Choosing Shipping Method: UPS offers a range of shipping methods with varying delivery times and costs. Select the most appropriate one based on your needs and budget.

While these rules are important to follow, the UPS Store also provides certain services and conveniences to make the shipping process easier:

  • Packaging Assistance: If you are unsure about how to properly pack your item, the UPS Store staff can provide guidance and assistance in choosing the right packaging materials and techniques.
  • Tracking and Delivery Updates: You can easily track your package online using the tracking number provided. UPS also sends notifications and updates about the delivery status via email or text messages.
  • Drop-off and Pick-up Options: The UPS Store allows you to drop off your package at their location, saving you time and effort. They may also offer convenient pick-up options, allowing you to collect your package at a time that suits you.
  • Additional Services: UPS Stores often provide additional services like printing shipping labels, packing supplies for purchase, and assistance in addressing and labeling packages.
  • Customer Support: If you have any queries or require assistance, the UPS Store customer support team is available to help answer your questions and resolve any issues.

Following the rules set by UPS and taking advantage of the services provided by the UPS Store can help ensure that your package is shipped safely and reaches its intended destination on time.

Top 3 Drop-Off Package Services in Houston TX Ranked


3.5 (14)
6575 W Loop S #500, Bellaire, TX 77401, United States
FedEx OnSite

FedEx OnSite
4.8 (8)
3403 Mangum Rd, Houston, TX 77092, United States

4.4 (35)
14173 Northwest Fwy, Houston, TX 77040, United States

Thank you for reading. You can visit the Houston TX Directory to get more UPS Store reviews and rating compilations troughout United States.

Striving to deliver packages on time and to the right destination. If you come across any inaccurate information, please contact us through the contact page on the website.


  1. I needed to get a last minute notary outside of working hours and Angie was extremely helpful in accommodating to my request. She went out of her way to help me. I never have a bad experience at this UPS location!

  2. Best customer service! My poodle Dolly LOVES visiting UPS because of how great everyone there is! They are kind, efficient, helpful, and faster than any other store! Love the female power going on at this location! We won’t go to any other UPS! 10/10 recommend stopping by with your next package to meet the great team!

  3. First of all, this is the most reliable, friendly and reasonably priced shipping store I’ve encountered while staying in Houston. I frequently ship out of this store and each time, the staff has been helpful and kind.
    Allison helped me yesterday and she was super positive;)))

  4. Angie at the UPS store was incredibly helpful and professional. She was patient handling my paperwork and let me take the opportunity to double-check my paperwork to make sure everything was correct. She was also knowledgeable and efficient with helping multiple customers at the same time. I would return to this location for future needs. Thanks, Angie!!

  5. We have held a box at The UPS Store on Memorial Dr since they opened over 20 years ago. It’s a pleasure to have a safe place to receive our packages free of the widespread residential problem of porch pirates.

    Staff members are friendly, efficient, and well trained to provide the many services offered at this location. We feel welcomed and enjoy our interactions with these individuals who enthusiastically provide a valued service. Highly recommend!

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