UPS Store

UPS Store Louisville KY Reviews from Customers

Discover the top-rated UPS Store in Louisville KY, USA, recognized and reviewed by online customers.

The UPS Store

  • Address: 12123 Shelbyville Rd #100, Louisville, KY 40243, United States
  • Map: Click here
  • Rating: 4.5 (506)
  • Phone: +1 502-254-9330
  • Website: Link
  • Opening hours:
    Monday: 9:00 AM – 7:00 PM
    Tuesday: 9:00 AM – 7:00 PM
    Wednesday: 9:00 AM – 7:00 PM
    Thursday: 9:00 AM – 7:00 PM
    Friday: 9:00 AM – 7:00 PM
    Saturday: 9:00 AM – 5:00 PM
    Sunday: Closed
The UPS Store in Louisville KY
The UPS Store in Louisville KY


UPS Customer Center

  • Address: 8100 Air Commerce Dr, Louisville, KY 40219, United States
  • Map: Click here
  • Rating: 3.8 (295)
  • Phone: +1 888-742-5877
  • Website: Link
  • Opening hours:
    Monday: Closed
    Tuesday: 9:00 AM – 8:00 PM
    Wednesday: 9:00 AM – 8:00 PM
    Thursday: 9:00 AM – 8:00 PM
    Friday: 9:00 AM – 8:00 PM
    Saturday: Closed
    Sunday: Closed
  • Reviews:
    Devin McCane
    2 months ago
    Someone from the Louisville distribution center has most likely stolen my package. How do I know? Because it was supposed to arrive today (June 13th) and tracking is still showing that it never left Louisville as of June 11th despite 2-day air shipping. Then someone tried to access my Microsoft account yesterday which is tied to the email address that would have been on the packing slip. Given the timing of the unauthorized access coinciding with the package never leaving the Louisville distribution center, I have strong reasons to believe it’s been stolen by a worker. I hope I’m wrong, but any assistance UPS can provide would be appreciated.
    Alister Toma
    2 months ago
    I’m tracking my package on air tag it’s been at Luivilke airport for 4 days then now it got sent to the customer centre when it should have been in vancouver canada yesterday. This ups centre is a complete disaster
    Cindy Culbreth
    4 months ago
    Louisville KY y’all need to get it together. First y’all lost a very important package now y’all have it delayed? If y’all can’t do the job correctly then…. maybe y’all should led FedEx handle it
    Fiango Tech
    6 months ago
    What is going on at UPS Louisville distribution center? All my packages from NJ to MD, for Overnight with Saturday seems to get stuck at that location, has happened to me more times than I can count… and don’t make it to it’s destination until Monday. Even though we paid for overnight Saturday delivery. The Louisville transit seems to be the bottleneck in the system. All my missed delivered deadlines by UPS were caused by that facility inability to get packages out on time once they arrived there in transit on Friday Nights. Seem to be a pattern. Happened to me twice back to back. This is really unacceptable.
    Aaron McKinney
    9 months ago
    Very rude staff. They have horrible customer service skills. They take what you say very personal as if they’re not at work. If a customer is frustrated or angry, you don’t take anything they say personal because they’re upset with the service, NOT YOU! They returned my package because I was an upset customer and did it out of spite because they cannot do their jobs the correct way. Calling corporate on them.

The UPS Store

  • Address: 12468 La Grange Rd, Louisville, KY 40245, United States
  • Map: Click here
  • Rating: 4.2 (134)

The UPS Store

  • Address: 6661 Dixie Hwy #4, Louisville, KY 40258, United States
  • Map: Click here
  • Rating: 3.6 (96)

UPS Store Louisville KY: Rules, Do’s and Don’ts You Need to Know

When shipping a package using UPS Store, it is important to follow certain rules to ensure a smooth and hassle-free experience. Following these guidelines will help to ensure that your package arrives safely and in a timely manner:

1. Packaging: Proper packaging is essential to protect your item during transit. Make sure to use a sturdy box or envelope and sufficient cushioning to prevent any damage during handling. Fragile items should be wrapped individually and marked with appropriate labels.

2. Addressing: Clearly and accurately address your package with the recipient’s name, complete address, including postal or zip code, and contact number. Include your return address on the package as well.

3. Weight and Dimensions: UPS Store has weight and size restrictions for packages. Make sure to check the weight and size limits before shipping your package. If your package exceeds these limits, additional fees may apply.

4. Prohibited Items: UPS Store has a list of prohibited items that cannot be shipped. These include explosives, flammable materials, hazardous substances, perishable items, and illegal goods. Make sure to review the list of prohibited items to avoid any issues with your shipment.

5. Declared Value: If your package has a high value, it is recommended to declare the value when shipping. This will help determine the liability in case of loss or damage. UPS Store offers shipping insurance for an additional fee to cover the declared value.

6. Tracking: UPS Store provides tracking services for packages, allowing you to monitor the progress of your shipment. Make sure to keep the tracking number or receipt for reference.

  • Package your item securely using a sturdy box or envelope.
  • Use plenty of cushioning material to protect fragile items.
  • Clearly address the package with complete information, including the recipient’s name, address, and contact number.
  • Include your return address on the package.
  • Check the weight and size limits of UPS Store before shipping your package.
  • Review the list of prohibited items and ensure that your package does not contain any restricted items.
  • Consider declaring the value of your package if it has a high value.
  • Opt for shipping insurance if needed to cover the declared value.
  • Keep the tracking number or receipt for future reference.

By adhering to these rules, you can have peace of mind knowing that your package will be handled with care and reach its destination safely. The UPS Store staff is trained to assist you with any questions or concerns you may have, so do not hesitate to reach out to them for guidance.

Discover the Best Mailing Services: Top 3 in Louisville KY

FedEx Authorized ShipCenter

FedEx Authorized ShipCenter
4 (4)
6844 Bardstown Rd, Louisville, KY 40291, United States
FedEx Office Print & Ship Center

FedEx Office Print & Ship Center
4.3 (40)
315 W Market St, Louisville, KY 40202, United States
FedEx Office Print & Ship Center

FedEx Office Print & Ship Center
4.1 (70)
2226 Bardstown Rd, Louisville, KY 40205, United States

Thank you for reading! If you have any additional information on the best UPS Store in Louisville KY, please leave a comment below. We would love to hear from you!

Striving to deliver packages on time and to the right destination. If you come across any inaccurate information, please contact us through the contact page on the website.


  1. I always use this store for all my shipping needs. With Christmas having its added stresses I am always pleased with Sherry and her team. They are always friendly and efficient. On this particular visit the line looked long so I left some of my packages in my car with the plan to come back in the morning. The line moved quickly and when I told Sherry my plan she insisted I go get the rest and the timing would be fine. I did. She managed to get all my packages ready for shipping to multiple cities without flaw. This store is the best and should be recognized for it. Thank you and Merry Christmas

  2. Cost estimate was $18 online for ground shipment. Told me it would be $65 when I showed up at the store. Staff was rude and dismissive when I tried to understand. Told me I should call them instead of using online estimator. Yep, that’s how the world works today, phone calls ….

  3. I’m always amazed by the lack of customer service at the SHELBYVILLE Rd location. I watched an employee ( presumably a manger named Gray) vacuum while a line of people stood watching. Only once she was finished putting mats back, did she step to a register and help. This is one of multiple CS issues at this store. Go to somewhere else if you can. Other UPS Stores do care.

  4. UPS really needs to find someone different employees ai have been to this location. Twice me the girl that works there I the absolute nastiest person I have dealt with: I’ll definitely find bother location

  5. This UPS store is the worst. I usually go to the UPS store in Jtown next to Kroger and they are always kind and will print Amazon return slips for free, won’t charge you for anything related to Amazon returns, etc. however I have tried going to this store 3 separate times and every time they want to charge $3+ dollars to print one piece of paper, they won’t send something if it isn’t boxed up, etc. I have also never come across a kind, smiling employee there. Everyone is very short with you and rude.

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